Vaidya Patankar Pharmacy

Terms & Conditions

Vaidya Patankar Pharmacy Pvt. Ltd., is the author and publisher of the website 

These terms and conditions explains how we collect, use, share and protect personal information about the users of the website. The information that we collect and store during normal use of the site is used to monitor use of the site and to help its further development, enhance the quality of services offered by the website and to enable you to place orders for products on the website.

Your access and use of the website, the submission of information to the company as may be required from time to time, including without limitation, information received by the company during the course of your dealings with or through the website of the company, will be treated as your having given permission for the use, storage, retention, processing, and sharing of your information and its use by its affiliates, our vendors and suppliers. By accessing and using this website and by providing such aforesaid information, you are consenting to the terms of this privacy policy.

You are responsible for keeping your password confidential and not sharing it with anyone. It is important for you to protect your password, your computer and your mobile phone from unauthorized access. Be sure to log off from the Website when finished or when using a shared computer. The Company does not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify the Company by sending an email or through the Contact Us form on the Website. You shall be liable to indemnify the Company due to any loss suffered by it due to such unauthorized use of your account and password.

The Company shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user etc.


The website is to facilitate the sale and purchase of our products. You hereby agree to furnish on the Website all such information that may be required by us from time to time and/or which may be necessary under the applicable Laws to facilitate the sale and delivery of the Products on and through the Website. All the orders at are fulfilled by Tradebridge Enterprises LLP. 

The products are listed on the website on an “as available” basis, and the company will update, from time to time, information relating to the availability of the products and its pricing.


Customers Information

The information will be shared as set out in this Privacy Policy and for the following purposes:

Business Partners/Affiliates: We will share the information with our business partners, affiliates, vendors, and suppliers, in order to enable them to improve the services provided by the website.

Third-Party Service Providers: We will be required to share certain Information, such as your order details, and your registered address and contact details with certain third parties/vendors/suppliers that have been appointed by us to carry out certain activities related to the Website.

Supply/Fulfilment of Orders: We will share certain information with our vendors and suppliers for the purpose of processing the orders that may be placed by you on the website. 

Transfer/Assignment of Business: Information collected from you may be transferred to a third party in connection with any corporate merger, consolidation, restructuring, dissolution, reorganization, issuance of securities, the sale of substantially all of the Company’s stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process. Such third party will have the right to continue to use such Information.

Governmental Authorities: If any governmental authority/ies having jurisdiction over us and/or the Website require/s us to disclose any Information pursuant to any applicable law, then we will disclose such Information as may be requested by such governmental authority/ies.

Market Research: We will be entitled at all times to share any non-personal information that may be collected from you with third parties for the purpose of survey-based research on individual or aggregate trends.
If any of the Information is to be shared or disclosed in any instance other than what is stated above, then we shall not share and/or disclose such Information without your consent.


The payment for any Product(s) that are ordered on the website, the user will have the option to make such payments by either credit card, debit card, net banking or UPI or other wallet payment basis. We levy a shipping fee as standard charges towards handling and delivery of the product. It is at the discretion of the company to cancel / waive off / discontinue these charge without any prior intimation. 

In the case of payment mechanisms offered on the website and your use thereof, the company shall not be liable in any manner for any loss or damage that may be caused to you on account of any issues arising out of the transaction and/or the payment mechanism, including any interruption or cancellation thereof. 


Any material/contents downloaded or otherwise obtained through the use of the website is done at your own discretion and risk.

All the content of this website, are for information purpose only. The content is not alternative or substitute for any professional medical practitioner advice. Any material/content downloaded or otherwise obtained through the use of the web site is done at your own discretion and risk. We shall not be liable for any loss or damages whatsoever nature occurred by the user.We take all reasonable steps towards protection of the information provided by you and use it only for legitimate purposes. We shall not be responsible for any security breaches which are beyond our reasonable control. We also assume no responsibility for any data loss or theft due to unauthorized access to the user’s electronic devices and the company shall not be held liable for any loss whatsoever nature incurred by the User. 

Shipping Policy

Shipping and Delivery of the products that are ordered on the website shall be undertaken through our associates or logistics partners. The estimated time for delivery of the products is usually 7-10 working days, which may get extended due to the ongoing pandemic situation.

If any of the product is damaged during transit, such products may be replaced at the sole discretion of the sellers and the company shall not be liable for any loss or damage caused to the user of the website.  Any disputes or differences arising out of sale of products through website services shall be governed by the provisions of the Arbitration and Conciliation Act, 1996.

  • We understand that you would like to receive your products in time and in secure condition and hence we use our network of couriers to deliver the products at the earliest.
  • All order of more than Rs. 499/- enjoy free shipping.
  • In case your order is less than Rs. 499/-, we charge a nominal fee of Rs. 70/-.
  • For deliveries outside India the shipping charges may vary depending upon the destination.
  • All orders are usually processed within 48 hours of the payment being received.

Return and Exchange Policy

  • In case you have received a wrong/damaged product, we can replace this with the same product.
  • The product can only be returned if it is unused and intact or by providing proof of damage within 24 hours of delivery of the product.
  • Opened or used goods can’t be returned/replaced.
  • Please inform us by email, if you want to apply for an exchange, with relevant proof (photo, invoice and other documentation) as considered necessary. Our executive will contact you as soon as possible.
  • Please indicate your order number and date by mail.
  • We will provide you the detailed instructions to exchange your product once you receive our exchange confirmation.

Cancellation Policy

  • We consider cancellations within 24 hours of the order being received.
  • If you want to cancel your order, please write to us at with the details of your order. You can also call our Customer Care Nos. provided in the Contact us section on the website.
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